Utility Area: Power lines in backyard
Because I can never get through on the number, I've decided to email. On Tuesday, 10/16, I called the "Emergency Line" at approximately 730am. After going through the ridiculous amount of non-emergency selections, I was finally able to reach a customer service representative. I calmly explained to him that one of the power lines in my backyard was hitting one of my trees and was causing my tree to shower down sparks and flaming debris upon my shed and garage. Thank goodness it was rather wet outside; therefore, no flaming inferno. The CS rep told me, "I have sent out the emergency dispatch--they're on their way." Let's remember that this is 730 in the morning. For the next hour or so, me and my two young daughters stared out the back window watching our tree catch fire/go out/spark, etc. At 10am, when the "emergency dispatch" STILL hadn't shown up, i again called the "emergency" line. I was informed by an automated voice that the wait time was greater than 5 minutes. What a helpful emergency line. I hung up. At 11:04, the guy showed up. He informed me that he didn't know why the company hadn't trimmed my tree, but it was probably because the tree was nothing but a big weed. I'm not kidding. He actually told me this. WOW...a 45+ foot tall weed. With bark, no less. The guy was a real Einstein. He told me that he'd put in the call to have someone come out and trim the tree. Then he turned around and left. It is now FRIDAY, and guess what?? The tree is STILL not trimmed. This is ridiculous. Is there someone I can call that will actually get the job done?
Hoping my house doesn't burn down,