Utility Area: Power lines in backyard
Comment:
Because I can never get through on the number, I've decided to email. On Tuesday, 10/16, I called the "Emergency Line" at approximately 730am. After going through the ridiculous amount of non-emergency selections, I was finally able to reach a customer service representative. I calmly explained to him that one of the power lines in my backyard was hitting one of my trees and was causing my tree to shower down sparks and flaming debris upon my shed and garage. Thank goodness it was rather wet outside; therefore, no flaming inferno. The CS rep told me, "I have sent out the emergency dispatch--they're on their way." Let's remember that this is 730 in the morning. For the next hour or so, me and my two young daughters stared out the back window watching our tree catch fire/go out/spark, etc. At 10am, when the "emergency dispatch" STILL hadn't shown up, i again called the "emergency" line. I was informed by an automated voice that the wait time was greater than 5 minutes. What a helpful emergency line. I hung up. At 11:04, the guy showed up. He informed me that he didn't know why the company hadn't trimmed my tree, but it was probably because the tree was nothing but a big weed. I'm not kidding. He actually told me this. WOW...a 45+ foot tall weed. With bark, no less. The guy was a real Einstein. He told me that he'd put in the call to have someone come out and trim the tree. Then he turned around and left. It is now FRIDAY, and guess what?? The tree is STILL not trimmed. This is ridiculous. Is there someone I can call that will actually get the job done?
Hoping my house doesn't burn down,
Stephanie Wisdom
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- stewbie2
- My name is Stephanie, but you may call me "stewbie." I live in the thriving metropolis of Houston, Tx., and from my loins have sprung two beautiful baby girls--Jenna and Claire. I'm not mean, but I am horribly sarcastic. I consider it a gift. I work full-time as Social Media expert/Digital Marketing director, edit on the side, and am usually at the gym or the theatre--pick one. Although I have a BA and MLA in Literature, I still use serial commas and sometimes, I use the semicolon incorrectly. Oh, and I also have a hairless cat. His name is "Tito."
4 comments:
Will be interesting to know when they come and trim the tree... how annoying.
By the time they come out, you'll have dead birds and squirrls all over your yard. ZAP!
why don't you or your husband cut down some of the branches of that "big bush"? Personally, I would rather go through the extra effort to cut the darn thing donw, then risk the chance to have my garage/shed catch on fire...
My two cents...
Such typical customer these days. Don't even get me started I've been in customer service hell with my cable company for days now.
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